Buying Tickets
You can buy tickets for shows at The Cresset over the phone on 01733 265705, in person at our Box Office or book online by following the What’s On link at the top of the page.
For any queries regarding accessibility, please contact the box office directly.
Box Office opening hours
Monday to Friday 9:00am – 2:00pm
Saturday & Sunday CLOSED
The Box Office opens two hour before the show start time. For full details on holiday opening hours keep an eye on our socials!
How to Pay
We accept most major credit cards and cash. Cheques are not accepted.
Booking Fees
There is a booking fee of £2 per ticket on all sales. No additional charges are made for paying by card.
Some ticket prices may also include a restoration levy. This is retained by The Cresset to continue to invest in the building and facilities. For more information on fees and the restoration levy contact a member of our team.
Delivery
We encourage the use of print at home tickets which can also be presented on a mobile device for entry.
You may have your tickets posted to you for a £2.50 postage charge. Tickets will usually be posted within 48 hours of booking if the postage fee has been paid. If you have not received your tickets within a week of purchase, please contact the box office.
If booked within 7 days of the performance and you are unable to use Print at Home, your tickets will be held care of The Box Office for collection.
Tickets can be collected from The Box Office either before and up until show start time on presentation of your booking confirmation or your Debit/Credit Card used to make your booking.
Gift Vouchers
Gift vouchers are available to purchase here and can be redeemed against any ticket booking made online or at the box office. Gift vouchers are valid for two years from date of purchase to date of exchange.
Secure My Booking
Ticket Refund Protection with Secure My Booking
We’ve partnered with Secure My Booking to give you extra peace of mind when booking your tickets.
Plans can change. If something unexpected means you can’t attend your event, adding ticket protection allows you to apply for a refund of 100% of your ticket cost, subject to the terms.
You can add this protection during checkout on most performances.
What’s covered?
If you choose to add Secure My Booking, you can apply for a refund if you’re unable to attend due to:
- Accident or illness affecting the ticket holder
- Death of the ticket holder or an immediate family member
- Travel delays or disruption
- Adverse weather preventing attendance
- Burglary, fire or flood at your home
And more.
What’s not covered?
There are some exclusions to be aware of:
- Event cancellation by the venue (you’ll be refunded directly by us in this case)
- Changing your mind or deciding not to attend
- The protection fee itself
- Not attending without a valid reason
- Circumstances due to a lack of reasonable care
Full details can be found here:
https://securemybooking.com/terms/uk/
Frequently asked questions
Can I add protection after booking my tickets?
No, ticket protection must be added at the time of purchase.
If I exchange my tickets, will I still be covered?
Yes. If you exchange your tickets in line with our terms and conditions, your protection can be updated to cover the new booking value if needed.
Is the protection fee refundable?
No, the protection fee is non-refundable.
I have a membership, do I still need this?
Memberships offer flexibility, such as exchanges. Ticket protection is designed to cover you when a refund is needed due to unforeseen circumstances. Many customers choose to use both.
Need to make a claim?
Making a claim is simple and done online.
If you’re unable to attend your event, submit your request within 60 days of the event date by clicking the button below
You’ll be asked to provide supporting documents depending on your reason.
Please note: the venue cannot process refund requests unless an event is cancelled.
Booking Protect
We are no longer partnered with Booking Protect; however, you can still submit a refund claim directly through them.
If you purchased booking protection through our former partner and wish to request a refund, please click the button below to proceed.
Security Searches
Security searches are a condition of entry. To protect everyone’s safety, we may search bags, clothing and other items on entry and exit. Anyone who declines to be searched will be refused entry or asked to leave, and no refund will be given. Searches will be carried out respectfully. You may ask to be searched by a member of staff of the same sex, or in a private area.
The following items are not permitted:
- food (hot or cold)
- alcohol
- illegal drugs
- hazardous substances (for example chemicals, irritants and gas canisters)
- fireworks, flares or smoke devices
- laser pens
- any item capable of being, or appearing to be, a weapon
Exceptions are made for baby food and milk, medication, and food or drink needed for medical or dietary reasons.
We may refuse entry to anyone carrying large bags, suitcases or luggage.
Staff may refuse entry to any item they reasonably consider unsafe or inappropriate, even if it is not listed above. Additional restrictions may apply to certain events.
Prohibited items will be held by staff and can be collected after the performance. Items that are illegal or dangerous may be retained and passed to the police.
Only food and drink bought on site at The Cresset may be taken into the auditorium, except water bottles. Free tap water is always available from the bar.
Getting Here
The Cresset is situated in the township of Bretton which is about a five to 10 minute taxi ride from both the railway station and bus station.
The Cresset is easily accessible by car from the A47, Junction 16.
Parking
Free parking for Cresset customers is available adjacent to the building. The entrance to our car park can be found by taking the signposted exit from the roundabout and then taking the left turn after the petrol station. Please note there is a height-restriction barrier on the carpark entrance and exit. If our car park is full, free parking is available at Bretton Centre (Sainsbury’s) car park. Please note parking at Bretton Centre is available for a maximum of 4 hours and The Cresset has no jurisdiction over the management of this. For bus events staff will be on hand to assist in our car park.
A permit is required Monday-Friday from 9am to 5pm, this is available free of charge from Reception on arrival.
Please note: if you park at Sainsbury’s / Bretton Centre, you will be liable for an automatic fine if you park for longer than four hours. This carpark is not managed by us and we are unable to get involved in parking disputes.
Arriving Late
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.
Food & Drink
During shows there is a vending/bar area within the theatre foyer selling soft drinks, alcoholic drinks, sweets, crisps and ice creams.
However it should be pointed out that on some occasions alcoholic drinks are not allowed into the auditorium.
At no time is glass or hot food allowed into the auditorium.
Pre-show Suppers
Why not make a night of it and start your evening with a pre-show supper in The Fayre Spot? This friendly local bar and restaurant is part of The Cresset complex.
Relax in comfort and enjoy a freshly prepared meal from our extensive menu. You’re guaranteed a warm welcome!
Before a show the restaurant can get very busy, so to guarantee a table we strongly recommend booking in advance. Call our restaurant direct on 01733 842518 or email [email protected] to book your table.
Download the Fayre Spot Pre-Show Menu here.
More info
Concessions and Discounts
Promoters may offer concessions and discounts for some performances. Only one concession or discount can be applied per ticket.
- Senior concessions apply to persons over the age of 60.
- Child concessions apply from the age of 2 years to 16 years.
- Some shows have age restrictions (18+, 16+ etc.) – please see the individual show pages for more information.
- In most cases, children under the age of 2 do not require a ticket (they must be seated on an adult’s lap for the show duration)
- Persons under the age of 14 may not always be allowed into the theatre without an adult.
Please see individual events for details of any available concessions.
We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.
Group Bookings
On some shows we may be able to offer discounts for group bookings. Please contact our Box Office for details.
Registered Disabled
In most cases a 50% carer discount will be offered to registered disabled customers booking for the theatre. However this is at the discretion of the event promoter so discounts may vary. Please contact the Box Office for confirmation of available discounts on specific events.
Exchange and Refund Policy
Ticket refund protection is available at point of purchase through our partnership with Booking Protect. Click here for more information.
Tickets will not be refunded or exchanged unless a performance is cancelled.
Third Party sale is prohibited without permission from The Cresset.
Tickets found for sale without the venues permission will render the tickets invalid.
We ask all customers to be cautious about purchasing tickets from third party resale sites as these can be sold fraudulently and may not be valid for entry.
If a show is rescheduled, your tickets will automatically be transferred to the new date and we will contact you by email, or letter if we do not have an email address.
In the event of a show being cancelled, all customers are entitled to a full refund. Depending on the time elapsed since booking, we may need to contact you to process this. We will do this by email where possible, and by post if we do not have a valid email address for you.
If we do not hear from you, your refund will remain open for a period of 14 days from the cancellation date. After this time we will allocate your payment to our donations fund which goes to supporting our performing arts programme for young people. Should you wish to claim your refund after the 14-day period has elapsed, we will issue the full amount less booking fees in the form of a gift voucher which can be exchanged for future purchases.
Data Protection
For your protection and in accordance with the new GDPR regulations, we only take your address / telephone number / email address in order that we can:
- Contact you in the event of cancellation
- Authorise a credit or debit card transaction
- Post your tickets
- Keep you informed of our future events
- We will not share your information with a third party unless there is a legal obligation to do so.
Full details of our Privacy Policy is available to view here
Conditions of Entry
These conditions apply to everyone entering The Cresset site, including theatre audiences, bar and restaurant customers, event and room hire guests, and all other visitors for whatever purpose. By entering or attempting to enter the building, you agree to these conditions and to our Security Searches policy below, which forms part of these conditions. Purchase of a ticket also constitutes acceptance of these conditions by the ticket holder. These conditions replace any terms printed on tickets issued. Where there is any difference, these conditions apply.
Our commitment to staff and visitors
Our members of staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your own and others’ comfort and safety.
The Cresset is committed to providing a safe and welcoming environment for everyone. Everyone at The Cresset, including our staff, volunteers, performers, contractors and visitors, has the right to be free from harassment, abuse or intimidation. We operate a zero-tolerance approach to:
- sexual harassment, including unwanted comments, gestures, touching or advances
- harassment or abuse related to age, disability, race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, or marriage and civil partnership
- victimising anyone because they have raised or supported a complaint
- threatening, abusive, insulting or intimidating words or behaviour
- violence or aggression of any kind
This applies to conduct in the venue, on our premises and car park, and in communications with our staff by phone, email, social media or any other means.
Refusal of entry and removal
The Management of The Cresset Limited reserves the right to refuse admission to the Theatre and any other rooms within the building, and to request any ticket holder or visitor to leave the venue, if in our reasonable opinion they:
- behave in any of the ways described above
- appear to be under the influence of alcohol or drugs
- fail to follow reasonable instructions from staff, including in an emergency or evacuation
- behave in a way that affects the safety or enjoyment of others
We may take any appropriate action to enforce this right. No refunds will be given to anyone refused entry or asked to leave because of their own behaviour.
Our staff will also refuse to serve alcohol to anyone who appears intoxicated or cannot provide proof of age when asked. We operate a Challenge 25 policy.
Further action
Serious incidents will be reported to the police. Anyone removed for harassment, victimisation, abuse or violence may be banned from The Cresset.
Reporting concerns
If you experience or witness harassment or unacceptable behaviour, please speak to any member of staff or contact the Duty Manager. All reports will be taken seriously.
Children
Children must be accompanied by a responsible adult aged 18 or over. Please check the age guidance for each event before booking. All customers, including babes in arms, require a ticket unless otherwise stated. Please check specific show for details.
Tickets
Tickets may not be resold for profit. Tickets resold through unauthorised channels may be cancelled without refund.
Animals
Assistance dogs are welcome. Other animals are not permitted.
CCTV
CCTV operates throughout the building for the prevention and detection of crime and for public safety. Footage is handled in line with our Privacy Policy.
Smoking
Smoking, including e-cigarettes and vaping, is not permitted at any time within The Cresset building, including during performances.
Personal belongings and lost property
The Cresset is not responsible for the loss of, or damage to, personal belongings brought into the venue, unless caused by our negligence.
Lost property will be held for 14 days before being disposed of or donated to charity.
Parking
Parking in any car park is at the owner’s risk. The Cresset is not responsible for charges issued by third-party car park operators, including at the Bretton Centre.
Performances
Please be aware that members of the audience may stand during live performances, if encouraged by the artiste/s.
Latecomers will be admitted at a suitable break in the performance, at the discretion of staff or as instructed by the artiste’s management. Re-admission during a performance cannot be guaranteed.
Please switch mobile phones and other devices to silent during performances.
The taking of photographs, capturing of images or the use of any recording devices, including mobile phones, during any performance is strictly prohibited.
On occasion, either the venue or a permitted third party may carry out general filming and sound recording in or about the venue. By purchasing tickets, you consent to you and your party being included in, and to the exploitation of, such films and recordings without payment.
Some performances may include strobe lighting, smoke, haze, loud noise or other special effects. Where known, these will be shown on the event page.
Some performances include loud music. You are responsible for protecting your own hearing.
Wristbands that are removed or tampered with will be invalid and will not be replaced.
The Management of The Cresset Limited reserves the right to change the advertised start time of any performance. Ticket holders will be informed by email, using the email address held on our booking system. Please make sure your contact details are up to date when booking.
The Management of The Cresset Limited also reserves the right to change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes the non-appearance of any named artist.
Changes to these conditions
We may update these conditions from time to time. The current version is always available on our website and at the Box Office.
Governing law
These conditions are governed by the laws of England and Wales.
Access
We are committed to making our theatre performances as accessible as possible. We do have designated wheelchair spaces available in the stalls. Please be aware that wheelchair spaces must always be booked through our Box Office.
Access is on one level from the main entrance right through to the auditorium.
Disabled parking spaces are available, although these are limited.
An accessible toilet is located front of house, if you do not have a radar key please ask a member of staff for assistance.
An induction loop is available in the theatre for hearing aid users.
Please be aware that smoking (including e-cigarettes) is not permitted at any time within The Cresset building, including during shows.
