This page was last updated on 11th April @ 15:30
The Cresset building, box office, shops and services will be reopening on Monday 12th April. If you are visiting the building please wear a face covering and take note of the social distancing and safety notices on display.
See below for opening times and current information. For details on The Fayre Spot, Theatre and other Cresset services see the ‘Road to Reopening’ tab below.
If you are contacting The Cresset please be patient, our staff are dealing with a high number of enquiries at the moment in difficult circumstances and will do their best to help you as soon as possible. To get in touch, visit our contact page
Our Opening Times from Monday 12 April 2021 are as follows:
Monday – Thursday 07:30am – 9:00pm
Friday 07:30am – 8:00pm
Saturday 9:00am – 6:00pm
Sunday 9:00am – 1:00pm
Please note these times may change as services adjust their opening times. Please check back here for the latest info before visiting.
The Amazon locker will be available whenever the building is open.
Our Box Office team are delighted to be back in the building operating a full service from Monday 12th April.
Our current opening times are as follows:
Monday – Friday 9:00am – 5:00pm
During these times you can contact us by visiting the box office in person or by calling 01733 265705. Of course if you prefer you can still contact us by email firstname.lastname@example.org.
SOCIALLY DISTANCED PERFORMANCES
You can officially ‘See It Safely’ at The Cresset – this mark certifies that we are complying with the latest Government and industry COVID-19 guidelines to ensure the safety of our staff and audiences.
We are currently on sale with several socially distanced live events.
You can read more about how this will work and what we are doing to keep everyone safe here
Due to the national lockdown we have had to reschedule several of our socially distanced performances. Please see the ‘Rescheduled Show Dates’ tab for the new show dates.
FAYRE SPOT BAR & RESTAURANT
The Fayre Spot Bar & Restaurant will reopen in line with stage 3 of the government roadmap, not before 17th May 2021.
Thank you to all our customers for their support this year – see you soon!
Face coverings are now mandatory BY LAW in all public areas of The Cresset. This includes the shops and services within. The penalty for failure to wear a face mask in spaces where they are required is £100.
We ask that all visitors please wear a face covering when visiting The Cresset and moving through the public areas and reserve the right to refuse service or ask you to leave if you refuse.
The usual exemptions as outlined by the government apply; you can read more about face coverings here
Following the government’s announcement on 22/02/21, we’re pleased to present our plan of what’s reopening and when (with all the government caveats in place of course)!
From 12th April, both indoor leisure and non-essential retail will be permitted to reopen – so we’re excited to announce that all of our shops, the library and the YMCA Gym will be opening their doors once again – though please be aware that some social distancing restrictions will remain in place until later on in the year. We will also be welcoming a brand new shop to the North Walk Mall; Crafty Jax will be opening their doors for the very first time!
As the building will again be open to the public we hope to also be able to increase our Box Office service from 12th April, and small weddings and funeral receptions can take place for up to 15 people.
The theatre should be back in full swing from 21st June, but is permitted to stage socially distanced performances from 17th May, so we’ll be having a look at the possibilities for some extra shows there! In the meantime, if you have tickets booked for any shows prior to 21st June, it is very likely that these will have to be rescheduled – as we’ve been doing since the beginning of the lockdown, we will be in touch with customers about new dates as soon as these are arranged (and as always, you can contact us at email@example.com if you have any queries)!
Additionally, the government is hopeful that from this June date, restrictions on weddings, funerals and other gatherings will also be completely lifted, though they can go ahead with up to 30 people in attendance from 17th May. Our Events team will be contacting customers in the coming weeks to discuss their plans.
With multiple households permitted to mix indoors from 17th May, we are looking forward to being able to open The Fayre Spot (though please be aware the rule of six will still apply) – and the good news is there’s no curfew and you don’t have to order a substantial meal to enjoy a drink!
We can’t wait to welcome you all back soon!
Read the government’s full plan outlined here
View our roadmap graphic here
Many of our shops and services are reopening from 12 April.
You can contact each of our services using the links below.
- Cresset Shoe Repairs – Open Mon, Tue, Thu, Fri, Sat – Times TBC
- OMG Accessories – Open Mon – Sat 9.30am – 5.30pm
- The Barber Shoppe – Open Mon – Thu 9am – 5pm, Fri 9am – 6pm, Sat 8am – 5pm
- R&R Tanning – Open Mon – Fri 10am – 7pm, Sat 10am – 6pm
- Eastern Ink Tattoo Studio – Open Tue – Sat 10am – 6pm
- YMCA Community Gym – Open Mon – Thu 7.30am – 9.00pm, Fri 7:30am – 8pm, Sat & Sun 9am – 1pm
- R&R Threading & Henna
- Bretton Library – Open Mon & Thu 9:30am – 12:30pm, Wed & Fri 1:30pm – 5pm, Sat 11am – 2pm
- Goldhay Arts
For more information on each of the organisations within The Cresset, please visit our Community page.
The Kingfisher Centre is fully operational.
Bees in the Hive is fully operational.
Where possible we are working with promoters to reschedule events and transfer tickets for shows which were affected during the shutdown. If you have tickets for any of the following events you will receive an email or letter from the box office to notify you of this and confirm ticketing arrangements. We ask for your patience while our team work hard to reschedule the dates and contact all customers individually.
- If a show has been rescheduled then your tickets will have been automatically transferred to the new date and you do not need to do anything – easy!
- If an event has been rescheduled and you are unable to attend the new date, or if we have not been able to reschedule the event then you are entitled to a refund. We would like to give you the option to continue to support The Cresset by accepting this refund in the form of a gift voucher which can be used for future events – this will help to support our venue and staff through what is a very difficult time
- If your event is not listed then don’t worry – our booking guarantee means your tickets, and money are safe. Sometimes it can take a while for promoters to reschedule dates, particularly on large national tours, so please be patient and rest assured our team are doing everything they can to keep everyone up to date.
If you have any questions about your tickets please email our team who will be happy to help firstname.lastname@example.org
Barry Steele - Roy Orbison Story
Swan Lake - Vienna Festival Ballet
The Tina Turner Experience / Tina Live
Girls Just Wanna Have Fun
Tim Vine is Plastic Elvis
Sleeping With Beauty - Adult Panto
Midnight Train to Georgia
The George Michael Legacy
Amanda Owen - Yorkshire Shepherdess
Little Mermaid Adult Panto (now Rapunzel)
The Sensational 60's Experience
A Country Night in Nashville
An Evening With Kevin Clifton
PODS Presents The Vicar of Dibley
The Red Hot Chilli Pipers
Bringing Back The Good Times
Socially distanced shows and events are highlighted in green.
Email us to request vouchers or a refund here
Refunds for shows originally in March, April and May must be requested no later than June 30th.
Refunds for shows originally in June and July must be requested no later than August 31st.
Refunds for shows originally in August and September must be requested no later than October 31st.
Refunds for shows originally in October and November must be requested no later than January 31st.
We are currently in talks with many customers who have planned events here at The Cresset including conferences, weddings and social occasions.
If you have an event scheduled with us in the coming weeks then the events team will be in touch in due course to discuss the options available.
If you wish to postpone your event to a new date please contact your event organiser direct or call 01733 842515 / 01733 842513 to discuss with one of our team. We will be happy to postpone events without charge in order to support our customers and ensure you are able to enjoy a successful event on a later date.
We understand this can be a worrying time, and encourage you to contact one of our team if you have any concerns. We will also be updating this information as and when things change.
We currently able to host essential work, training and education bookings in line with national guidelines, on the basis of a client risk assessment and a an event plan which complies with social distancing and other Covid secure guidelines.
We are committed to ensuring safety at all of our events, and have compiled some guidelines for meeting bookers. You can download this here
We are also now carrying out appointments for customers wishing to book conference and banqueting events. For larger events we understand that the planning process starts well in advance, and so if you would like to arrange an appointment to view our rooms please contact the events team by emailing email@example.com or telephone 01733 842515
Information for client appointments
If you are unable to attend the appointment as planned please do let us know as soon as possible, as current restrictions mean staff are working from home and may be coming into the building specifically for your visit.
Please read our current guidelines for visiting The Cresset and in particular note the following:
• Please do not visit if you or anyone in your household is feeling unwell or showing symptoms of Covid-19
• Please sanitise your hands on arrival and wait in the main foyer where we will meet you
• Please maintain social distancing at all times during your appointment
• Maximum 2 people may visit at a time
• Face coverings are required. Please note we do not provide them and you will need to bring your own.
Unfortunately we are not able to shake hands or offer refreshments during your appointment, although we wish we could!
In line with current restrictions The Fayre Spot Bar & Restaurant will remain closed until the lifting of indoor hospitality guidelines, not before 17 May 2021.
Thank you to all our customers for their support over the past few months – see you soon!
More information can be found HERE
For the latest updates please follow The Fayre Spot on Facebook and Instagram.