This page was last updated on 17th June 2021 @ 17:00
The Cresset is now open. If you are visiting the building please wear a face covering and take note of the social distancing and safety notices on display.
See below for opening times and current information.
If you are contacting The Cresset please be patient, our staff are dealing with a high number of enquiries at the moment in difficult circumstances and will do their best to help you as soon as possible. To get in touch, visit our contact page
Our Opening Times from Monday 12 April 2021 are as follows:
Monday – Thursday 7:30am – 9:00pm
Friday 7:30am – 8:00pm
Saturday 9:00am – 6:00pm
Sunday 9:00am – 1:00pm
Please note these times may change as services adjust their opening times. Please check back here for the latest info before visiting.
The Amazon locker will be available whenever the building is open.
Our Box Office team are delighted to be back in the building operating a full service from Monday 12th April.
Our current opening times are as follows:
Monday – Friday 9:00am – 5:00pm
During these times you can contact us by visiting the box office in person or by calling 01733 265705. Of course if you prefer you can still contact us by email firstname.lastname@example.org.
SOCIALLY DISTANCED PERFORMANCES
You can officially ‘See It Safely’ at The Cresset – this mark certifies that we are complying with the latest Government and industry COVID-19 guidelines to ensure the safety of our staff and audiences.
We are currently on sale with several socially distanced live events.
You can read more about how this will work and what we are doing to keep everyone safe here
Due to the national lockdown we have had to reschedule several of our socially distanced performances. Please see the ‘Rescheduled Show Dates’ tab for the new show dates.
With the extension of restrictions beyond 21 June, some shows are going ahead in a socially distanced format:
- Jimmy Carr – 23 June
- Bringing Back the Good Times – 8 July
- Barry Steele – Roy Orbison Story – 9 July
If you have tickets for one of these shows we will be in touch to confirm arrangements. Your seat numbers may be changed to accommodate social distancing. If you have any queries or concerns do contact the Box Office.
FAYRE SPOT BAR & RESTAURANT
The Fayre Spot Bar & Restaurant is now open:
Mon – Sat 09.00am – 11.00pm
Sun 12.00pm – 10.30pm
Mon – Fri 09.00am – 3.00pm
Sat 09.00am – 4.00pm
Sun 12.00pm – 4.00pm
You can read more and view the current menu here
Face coverings are now mandatory BY LAW in all public areas of The Cresset. This includes the shops and services within. The penalty for failure to wear a face mask in spaces where they are required is £100.
We ask that all visitors please wear a face covering when visiting The Cresset and moving through the public areas and reserve the right to refuse service or ask you to leave if you refuse.
The usual exemptions as outlined by the government apply; you can read more about face coverings here
Following the most recent announcement from the government on 14th June, we have made changes to our planned events as follows:
In addition we are working closely with our wedding and events customers to navigate the changes in this guidance. If you have tickets or an event and would like to discuss your options, do get in touch here
We can’t wait to welcome you all back soon!
Read the government’s full plan outlined here
Our shops and services are now open.
You can contact each of our services using the links below.
- Cresset Shoe Repairs – Open Mon, Tue, Thu, Fri, Sat – Times TBC
- OMG Accessories – Open Mon – Sat 9.30am – 5.30pm
- The Barber Shoppe – Open Mon – Thu 9am – 5pm, Fri 9am – 6pm, Sat 8am – 5pm
- R&R Tanning – Open Mon – Fri 10am – 7pm, Sat 10am – 6pm
- Eastern Ink Tattoo Studio – Open Tue – Sat 10am – 6pm
- YMCA Community Gym – Open Mon – Thu 7.30am – 9.00pm, Fri 7:30am – 8pm, Sat & Sun 9am – 1pm
- R&R Threading & Henna
- Bretton Library – Open Mon & Thu 9:30am – 12:30pm, Wed & Fri 1:30pm – 5pm, Sat 11am – 2pm
- Goldhay Arts
For more information on each of the organisations within The Cresset, please visit our Shops & Services page.
The Kingfisher Centre is fully operational.
Bees in the Hive is fully operational.
Where possible we are working with promoters to reschedule events and transfer tickets for shows which were affected during the shutdown. If you have tickets for any of the following events you will receive an email or letter from the box office to notify you of this and confirm ticketing arrangements. We ask for your patience while our team work hard to reschedule the dates and contact all customers individually.
- If a show has been rescheduled then your tickets will have been automatically transferred to the new date and you do not need to do anything – easy!
- If an event has been rescheduled and you are unable to attend the new date, or if we have not been able to reschedule the event then you are entitled to a refund. We would like to give you the option to continue to support The Cresset by accepting this refund in the form of a gift voucher which can be used for future events – this will help to support our venue and staff through what is a very difficult time
- If your event is not listed then don’t worry – our booking guarantee means your tickets, and money are safe. Sometimes it can take a while for promoters to reschedule dates, particularly on large national tours, so please be patient and rest assured our team are doing everything they can to keep everyone up to date.
If you have any questions about your tickets please email our team who will be happy to help email@example.com
Barry Steele - Roy Orbison Story
Swan Lake - Vienna Festival Ballet
The Tina Turner Experience / Tina Live
Girls Just Wanna Have Fun
Tim Vine is Plastic Elvis
Sleeping With Beauty - Adult Panto
Sun 19 Jul 20 / 16 Jul 21
Midnight Train to Georgia
The George Michael Legacy
Amanda Owen - Yorkshire Shepherdess
Little Mermaid Adult Panto (now Rapunzel)
The Sensational 60's Experience
A Country Night in Nashville
An Evening With Kevin Clifton
PODS Presents The Vicar of Dibley
The Red Hot Chilli Pipers
Bringing Back The Good Times
Anton and Giovanni - Him & Me
Socially distanced shows and events are highlighted in green.
Email us to request vouchers or a refund here
Refunds for shows originally in March, April and May must be requested no later than June 30th.
Refunds for shows originally in June and July must be requested no later than August 31st.
Refunds for shows originally in August and September must be requested no later than October 31st.
Refunds for shows originally in October and November must be requested no later than January 31st.
We are currently in talks with many customers who have planned events here at The Cresset including conferences, weddings and social occasions.
If you have an event scheduled with us in the coming weeks then the events team will be in touch in due course to discuss the options available.
If you wish to postpone your event to a new date please contact your event organiser direct or call 01733 842515 / 01733 842513 to discuss with one of our team. We will be happy to postpone events without charge in order to support our customers and ensure you are able to enjoy a successful event on a later date.
We understand this can be a worrying time, and encourage you to contact one of our team if you have any concerns. We will also be updating this information as and when things change.
We currently able to host bookings in line with national guidelines, on the basis of a client risk assessment and a an event plan which complies with social distancing and other Covid secure guidelines.
We are committed to ensuring safety at all of our events, and have compiled some guidelines for meeting bookers. You can download this here
We are also now carrying out appointments for customers wishing to book conference and banqueting events. For larger events we understand that the planning process starts well in advance, and so if you would like to arrange an appointment to view our rooms please contact the events team by emailing firstname.lastname@example.org or telephone 01733 842515
Information for client appointments
If you are unable to attend the appointment as planned please do let us know as soon as possible, as current restrictions mean staff are working from home and may be coming into the building specifically for your visit.
Please read our current guidelines for visiting The Cresset and in particular note the following:
• Please do not visit if you or anyone in your household is feeling unwell or showing symptoms of Covid-19
• Please sanitise your hands on arrival and wait in the main foyer where we will meet you
• Please maintain social distancing at all times during your appointment
• Maximum 2 people may visit at a time
• Face coverings are required. Please note we do not provide them and you will need to bring your own.
Unfortunately we are not able to shake hands or offer refreshments during your appointment, although we wish we could!
The Fayre Spot Bar & Restaurant will reopen with the lifting of restrictions on indoor hospitality, on Monday 17th May.
You can read more about their plans and current opening times here
For the latest updates please follow The Fayre Spot on Facebook and Instagram.