Arrival / Parking
You will be given a designated arrival time on booking. Please do your best to help us avoid queues and overcrowding by arriving when requested.
Please head for The Cresset car park on arrival where our staff will greet you and direct you as required. You may be asked to wait in your car before joining the entry queue, we thank you for your patience as we allow everyone to enter safely.
If you are directed to the overflow car park you will then be able to make your way to the main entrance and join the entry queue there. You will not be able to access the main building via The Fayre Spot as before.
If you are arriving on foot or by public transport to the North end of the building (at Bretton Centre) you will be greeted by a member of staff as you enter the building.
Please use the hand sanitiser provided at each entrance.
You may be required to have your temperature taken using an infra red thermometer on arrival. In the event that your temperature is elevated we reserve the right to refuse admission and will refund your tickets.
Face coverings are mandatory in all areas of The Cresset, except when seated at designated food and drink tables in The Fayre Spot Bar & Restaurant or the Fitzwilliam Bar.
If you or any of your party are unable to wear a face covering due to a medical condition please do let us know when booking. You may also wish to carry an exemption card or identifier with you on the night. If you are exempt please do not be offended if our staff ask you about this during your visit as they will be trying to ensure compliance as much as possible.
You must keep your face covering on at all times including during the show. You may remove it in order to eat and drink when seated.
If you do not have a face covering these are available to purchase at the main entrance at a cost of £1 each.
Entering the Auditorium
You will be asked to present your tickets for contactless scanning at the entrance to the front of house bars. This ensures we can monitor the number of people in the bar areas at all times.
Please pay attention to the signage in all areas and follow the one way system, maintaining social distancing at all times.
After completing any food or drink purchases in the bar you should make your way directly to your seats. One of our team will be available to direct you at the auditorium doors. Please have your seat numbers ready.
We have limited the capacity in our toilets and a member of staff will be monitoring this. Please queue as indicated and note that there is a new one way system in place which means you will enter the toilets in the Studio 2 front of house, and exit directly into the auditorium. Regular visitors may find this confusing!
We politely ask that everyone sanitise their hands on entering the toilets and wash them thoroughly before exiting. Our staff will be undertaking enhanced cleaning and checks in these areas.
Toilets will be available throughout the performance, even if there is no interval.