YOUR VISIT

BUYING TICKETS

You can buy tickets for shows at The Cresset over the phone on 01733 265705, in person at our Box Office or book online by following the What’s On link at the top of the page.

BOOKING FEES

There is a booking fee of £2 per ticket on all sales. No additional charges are made for paying by card.

Some ticket prices also include a £1 restoration levy. This is retained by The Cresset to continue to invest in the building and facilities. For more information on fees and the restoration levy contact a member of our team.

HOW TO PAY

We accept most major credit cards and cash. Cheques are not accepted.

BOX OFFICE OPENING HOURS

Monday – Friday 8:00am – 5:30pm

Saturday 10:00am – 3:00pm

Sunday CLOSED

On show days the Box Office will remain open until the show start time.

The Box Office opens one hour before the show start time on Sundays and Bank Holidays. For full details on holiday opening hours keep an eye on our socials!

DELIVERY

We encourage the use of print at home tickets which can also be presented on a mobile device for entry.

You may have your tickets posted to you for a £1.50 postage charge. Tickets will usually be posted within 48 hours of booking if the postage fee has been paid. If you have note received your tickets within a week of purchase, please contact the box office.

If booked within 7 days of the performance and you are unable to use Print at Home, your tickets will be held care of The Box Office for collection.

Tickets can be collected from The Box Office either before and up until show start time on presentation of your booking confirmation or your Debit/Credit Card used to make your booking.

GIFT VOUCHERS

Gift vouchers are available to purchase here and can be redeemed against any ticket booking made online or at the box office. Gift vouchers are valid for two years from date of purchase to date of exchange.

Promoters may offer concessions and discounts for some performances. Only one concession or discount can be applied per ticket.

• Senior concessions apply to persons over the age of 60.
• Child concessions apply from the age of 2 years to 16 years.
• Some shows have age restrictions (18+, 16+ etc.) – please see the individual show pages for more information.
• In most cases, children under the age of 2 do not require a ticket (they must be seated on an adult’s lap for the show duration)
• Persons under the age of 14 may not always be allowed into the theatre without an adult.

Please see individual events for details of any available concessions.

We reserve the right to check proof of eligibility at any point and entry will be refused if you are found to have purchased a concession you are not entitled to.

GROUP BOOKINGS

On some shows we may be able to offer discounts for group bookings.  Please contact our Box Office for details.

REGISTERED DISABLED

In most cases a 50% carer discount will be offered to registered disabled customers booking for the theatre. However this is at the discretion of the event promoter so discounts may vary. Please contact the Box Office for confirmation of available discounts on specific events.

Ticket refund protection is available at point of purchase through our partnership with Booking Protect. Click here for more information.

Tickets will not be refunded or exchanged unless a performance is cancelled.

Third Party sale is prohibited without permission from The Cresset.

Tickets found for sale without the venues permission will render the tickets invalid.

We ask all customers to be cautious about purchasing tickets from third party resale sites as these can be sold fraudulently and may not be valid for entry.

If a show is rescheduled, your tickets will automatically be transferred to the new date and we will contact you by email, or letter if we do not have an email address.

In the event of a show being cancelled, all customers are entitled to a full refund. Depending on the time elapsed since booking, we may need to contact you to process this. We will do this by email where possible, and by post if we do not have a valid email address for you.

If we do not hear from you, your refund will remain open for a period of 14 days from the cancellation date. After this time we will allocate your payment to our donations fund which goes to supporting our performing arts programme for young people. Should you wish to claim your refund after the 14-day period has elapsed, we will issue the full amount less booking fees in the form of a gift voucher which can be exchanged for future purchases.

For your protection and in accordance with the new GDPR regulations, we only take your address / telephone number / email address in order that we can:

• Contact you in the event of cancellation
• Authorise a credit or debit card transaction
• Post your tickets
• Keep you informed of our future events
• We will not share your information with a third party unless there is a legal obligation to do so.

Full details of our Privacy Policy is available to view here

The Cresset is situated in the township of Bretton which is about a five to 10 minute taxi ride from both the railway station and bus station.

Buses No 2 and 3 from Peterborough bus station will get you to The Cresset.

The Cresset is easily accessible by car from Junction 16 off the A47.

PARKING

Free parking for Cresset customers is available adjacent to the building. The entrance to our car park can be found by taking the signposted exit from the roundabout and then taking the left turn after the petrol station. Please note there is a height-restriction barrier on the carpark entrance and exit.  If our car park is full, free parking is available at Bretton Centre (Sainsbury’s) car park. Please note parking at Bretton Centre is available for a maximum of 4 hours and The Cresset has no jurisdiction over the management of this. For bus events staff will be on hand to assist in our car park.

A permit is required Monday-Friday from 9am to 5pm, this is available free of charge from Reception on arrival.

Please note: if you park at Sainsbury’s / Bretton Centre, you will be liable for an automatic fine if you park for longer than four hours. This carpark is not managed by us and we are unable to get involved in parking disputes.

ARRIVING LATE

If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible.  We will do everything possible to assist.  To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.

During shows there is a vending stall within the theatre foyer selling soft drinks, sweets, crisps and ice creams.  Also within this area is a bar selling alcoholic drinks.

However it should be pointed out that on some occasions alcoholic drinks are not allowed into the auditorium.

At no time is glass or hot food allowed into the auditorium.

PRE-SHOW SUPPERS

Why not make a night of it and start your evening with a pre-show supper in The Fayre Spot? This friendly local bar and restaurant is part of The Cresset complex.

Relax in comfort and enjoy a freshly prepared meal from our extensive menu. You’re guaranteed a warm welcome!

Before a show the restaurant can get very busy, so to guarantee a table we strongly recommend booking in advance. Call our restaurant direct on 01733 842518 or email fayrespot@cresset.co.uk to book your table. Download the Fayre Spot Menu here

Our members of staff are here to enhance your experience and to ensure your safety at all times.  Please follow any guidance they give in relation to your own and others comfort and safety.

Please be aware that members of the audience may stand during live performances, if encouraged by the artiste/s.

The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.

On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venue.  By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.

The Management of The Cresset Limited reserve the right to:

• refuse admission to the Theatre and any other rooms within the building
• request any ticket holder or visitor to leave the venue and take appropriate action to enforce this right
• change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes non-appearance of any named artist

Purchase of a ticket constitutes acceptance of these conditions by the ticket holder.

We are committed to making our theatre performances as accessible as possible.  We do have designated wheelchair spaces available in the stalls.  Please be aware that wheelchair spaces must always be booked through our Box Office.

Access is on one level from the main entrance right through to the auditorium.

Disabled parking spaces are available, although these are limited.

An accessible toilet is located front of house, if you do not have a radar key please ask a member of staff for assistance.

An induction loop is available in the theatre for hearing aid users.